CLIENT

The client is the Information Systems Department of a Swiss Canton employing over 30,000 officials spread over a vast area.

 

NEEDS

In 2008 the Canton’s State Council set out the development objectives required for its IT system together with the resulting strategy for its IT department.

In line with its legislative and financial planning programme, specific targets were created for all business sectors of the Information Systems Directorate (DSI). This included the modernisation and standardisation of computer workstations, still running under Windows XP.

The goals were defined as: “The workstations of the future must meet the reliability, efficiency and mobility requirements of each category of internal users, and must meet the DSI need to streamline their management. The workstation of the future must be standardised and reliable, with centralised administration, maintenance and management”

SOLUTION

Following a public call for tenders, the canton Government awarded the project to AiM. This covered the technical migration of 8,000 workstations and the co-ordination of the internal resources at the Information Systems Division, responsible for migrating the remaining 2,000 workstations.

To complete the project, AiM decided to use a task tracking and sequencing methodology, already  used in a number of other projects. This methodology is based on the organisation of two key roles: Task Co-ordinator and Implementations Team.

As part of the migration project, AiM offered the client the option to measure user satisfaction early on in order to take rapid corrective action if necessary. To do so, mini-surveys were conducted after each batch of workstation migrations (one batch being made up of approximately 50 workstations), enabling AiM and the client to ensure that all the satisfaction criteria were being fulfilled. A mobile project tracking solution was also provided to the client, so it could validate each stage of the project.

During the project, satisfaction surveys were conducted by the Government agency with the various departments involved. The surveys showed that they were satisfied with the quality, professionalism and flexibility of AiM teams.

The project was completed in early 2016.

BENEFITS

  • A locally-based Swiss company, to facilitate communications and project tracking
  • Experience in large-scale IT migration projects, in Switzerland and abroad
  • Taking into account user satisfaction throughout the project
  • Option of integration and collaboration with an existing team